Effective Date: May 2026 

At Ugems co., we are dedicated to protecting the privacy and security of our clients. This policy outlines how we collect, utilise, and safeguard your personal information as you engage with our digital boutique and curate your jewellery collection. 

1. Information We Collect
To provide a seamless, bespoke experience, we collect the following categories of data:
Identity & Contact Data: Your name, shipping address, billing address, email, and telephone number.
Financial Data: Payment details are processed via encrypted, third-party gateways. Ugems co. does not store your full credit card information on our internal servers.
Transaction Data: Details of the pieces you have purchased, along with your communication history with our concierge team.
Technical Data: Your IP address, browser type, and usage patterns collected through cookies to enhance our website’s functionality and performance. 

2. How We Utilise Your Information
Your data is used exclusively to refine your experience and fulfil our contractual obligations:
Order Fulfilment: Processing your purchase, conducting rigorous quality control, and managing secure global shipping. 

Client Support: Managing warranty claims, professional repairs, and return requests.
Communication: Sending essential Order and Shipping Confirmations. 

3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data to third parties. We only disclose information to trusted partners essential to our operations:
Logistics Partners: Secure courier services required to deliver your parcel to your designated address.
Payment Providers: Fully compliant financial institutions authorised to settle your transactions.
Legal Compliance: We may disclose data if required to do so by the Laws of the Hong Kong Special Administrative Region or to protect against fraudulent activity. 

4. Security of Your Information
The security of your information is a priority. We implement SSL (Secure Socket Layer) encryption for all data transmissions. Access to your personal data is strictly limited to authorised employees who require the information to perform their specific duties, such as shipping or repair assessments. 

5. Your Legal Rights
Under the Hong Kong Personal Data (Privacy) Ordinance, you hold the following rights regarding your data:
The Right to Access: You may request a copy of the personal data we hold about you. 

The Right to Rectification: You may request that we update or correct any inaccurate information.
The Right to Erasure: You may request the deletion of your account and personal data, subject to our legal requirements for tax and warranty record-keeping. 

6. Cookies
Our website utilises cookies to remember your preferences and the contents of your shopping bag. You may choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the Ugems co. boutique. 

7. Contact Our Privacy Officer
For any enquiries regarding this policy or to exercise your data rights, please contact our concierge team:
Email: customersupport@ugems.co