Ordering and Payment
- We accept a range of secure payment methods, including Visa, Mastercard, American Express, UnionPay, and JCB.
- Prices are displayed and payments processed in your local currency.
- Only one promotional code can be applied per order and is valid only for full-price pieces.
- Offers and pricing are subject to change at any time.
- All transactions are secure and encrypted. To ensure your complete privacy, your payment details are never retained on our servers; instead, they are seamlessly and securely transmitted to our processing partner for bank authorisation.
- Upon completion of your order, you will receive an automated ‘Order Acknowledgement’ email. If it has not arrived, please check your spam or junk folder.
- This email serves as an acknowledgement of receipt and does not constitute a formal acceptance of your purchase. To maintain our high service standards, we validate all order details before finalising the sale. A formal contract is formed only when you receive a ‘Shipment Confirmation’ email.
- Once an order is placed, we are typically unable to make changes or cancellations due to our rapid processing.
- Please retain your order number to ensure the seamless activation of your two-year guarantee.
- Having trouble with your order? We are here to help. Contact us at at customersupport@ugems.co.