All shipments are made within 48 to 72 hours from Monday to Friday. Orders placed on a Saturday, Sunday or public holiday will be processed the first following business day.
Public holidays may affect delivery times.
For the security and best receipt of your order, please note that we can only deliver to permanent street addresses. Unfortunately, we cannot ship to PO Box numbers, postal codes, mail-forwarding, or temporary addresses.
Your products will be shipped directly to the delivery address you provided during checkout. Please double-check that the address is correct, as Ugems co. cannot be responsible for any delivery errors that result from an incorrect address.
When your order is dispatched, you will receive a shipping confirmation email along with your tracking number.
We're committed to being eco-friendly, which is why we're pleased to ship your order via DHL Express GoGreen Plus, a Carbon Reduced Shipping service.
The price you see at checkout is the final price. All international orders include duties and taxes, so there will be absolutely no additional charges upon delivery.
You will receive an order confirmation email after completion of the order. If it hasn't arrived yet, a quick peek in your spam/junk folder is always a good idea! It might have accidentally landed there.
Enjoy free shipping when you purchase two or more items.
Delivery costs and times
Destinations
Delivery time
Shipping fee
UK, Europe and Oceania
4-5 days
$15 USD
USA & Canada
4-5 days
$15 USD
Asia
1-4 days
$10 USD
Please note that public holidays might impact when your order arrives.
We're so committed to giving you the best service, and right now, we're focused on shipping to the countries listed above. We are actively working on expanding our shipping options and really hope to serve more regions soon!
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